Whether you work in Massachusettes, Maryland or anywhere in between, every BJ's worker we speak to shares a common issue...poor management. It seems as though if you're in the good graces of a DM, GM or any manager you can advance and do well at BJ's. If for some reason you are not a favorite of your local management than you will experience a loss of hours, a change in job descrition or an icreased workload...regardless of your seniority.
South Jersey seems especially hard hit by this problem. As one anonymous NJ worker put it
"I don't know if the powers that be are just clueless... Do they take this into account when coming up with the clubs' payroll or are they just keeping it at an unreachable goal" (posted 7/13/08)
Is the management just trained improperly or is this behavior encouraged by BJ's at the corporate level? Or are top managers so interested in keeping payroll down that they ask the impossible of workers? Either way there is clearly a problem at BJ's that runs from the top down!
Hopefully the company will take steps to address this issue...but you probably shouldn't hold your breath.
31 comments:
As a FORMER BJ'S Manager, I realized that I would never get to be a GM because I did not play the game. Some of the BEST managers are NO LONGER
employed with BJ'S, for a variety of reasons, and what you have today that call themselves managers would not last outside of BJ'S WORLD...
As a current manager, I just want you to know that some of us do try, and do care... we are not all villians, and heartless. I have worked for those kind of people with this company also, and I try every day not to be like that... it is a fight, when we get pushed against when we try to do the right thing for our people. The greatest gift they can give me is for those that work for me to tell me they are glad to see me every day, and that somehow me being there helps them somehow. If only all of us thought like that it would be a far better place... hopefully someday, until then, I do my best to take care of my peeps! ;) and as long as they care, thats all the accalade I need.
Oh, and I have worked outside BJ's, and survived quite well, but I happen to love some of the people I work with, they make my day better, so I try to do the same.
I do agree however that over the years we have lost some extremely good people, but also some bad eggs... so I guess you have to take both to even out, and hope we end up better in the end.
take care everyone, I will continue to be positive.
I THINK THAT RICH NOCERINO IS THE BEST GM THAT EVER WORKED FOR OUR CHAIN. I. SORRY, I MEAN "HE" WORKS VERY HARD AND MAKES SURE ALL HIS EMPLOYEES ARE HAPPY AND WILL BEND OVER BACKWARDS TO ACCOMMODATE MY, I MEAN HIS EMPLOYEES. THEY'RE LUCKY TO HAVE ME. I MEAN HIM. AND I KNOW THAT OTHER CLUBS ARE JEALOUS OF MY DREAM TEAM OF MANAGERS. HIS TEAM I MEAN. HOW CAN YOU COMPETE WITH CATHY, ANITA, CINDY, VICKI AND RACHEL. IT'S NOT LIKE THEY'RE COMPLETELY USELESS. THEY ARE MASTERS OF LOOKING BUSY. MAYNE LAURA SEN WILL COME DOWN TO MY CLUB AND SEE HOW GREAT IT IS FOR HERSELF. OUR CLUB I MEAN.
No wonder why 13 is such a mess. With employees like you who can't put a coherent ( which means logical ) sentence together, I would hate to see your work ethic....
:)... just to clear up... I am the "current manager" in the other post.. and I'm not Rich.. lol.. im a girl! but it's a shame that some people in the other club are that disgruntled that they would bash everyone there... it really does make me sad.
But there is hope.. all of Jersey ain't so bad...
good luck guys!
All of Jersey is bad. If you go to the central Jersey clubs, they are ten times worse than club 13. Come on Laura, come to Jersey and see what's going on here. I dare you.
BJ'S has lost MANY more "extremely good" people ( hourly & management) than "bad eggs". Most ( NOT ALL ) of the management that are left are "heartless villains ", doing just enough to keep their jobs. Corporate has NO idea what is happening, all they are concerned with is the bottom line, which effects the hourlies more than the management. Many problems get hidden from corporate, thus they
( Corporate ) have NO IDEA what is going on. Should that surprise you?
I could compose for hours about the
incidents I witnessed at many of the Clubs I worked or helped out at. Company policy and procedure was tossed out the window and it was business as usual with a don't tell policy. What corporate should do is contact former employees (hourlies and management) to find out the what REALLY happens at the clubs.
The problem is, Management goes by their own rules and does not follow the "official" home office rules. They make their own up. This is not right. Home Office should make the rules and implement them chain wide. I work in a north Jersey club and its ridiculous the way some managers abuse their power. They think they are God's gift to the world. Sen has no idea what the Gm's and other management does.
"What corporate should do is contact former employees (hourlies and management) to find out the what REALLY happens at the clubs."
This is one of the best ideas ever mentioned on this site.
Most GM's are puppets, and the regionals are pulling their strings. If you have any difference of opionions from your regional, you are labeled. Once you are labeled, you might as well find another job.
I remember the days when...
1. A GM from Mays Landing spent more time hitting golf balls at a local Country Club then in his own building. Everybody knew about it, and yet nothing was done about it.
2. A Operations Manager from Hamilton would forge customers initials on invoices for recently purchased tires just to pass an audit.
3. How SELECT clubs EXCEEDED allowable inventory loss and it was " worked out "
4. Paperwork for transfers to other clubs got 'LOST'
There are too many incidents to list...
Hey Corporate...
Create a site, and post it here so that you can speak with former employees. I would love to speak with them
Thanks, I'm glad you liked my
"best idea". Now lets see if they do it
I was at 13 recently, and of the 4 managers on duty, only 2 were actually working ( Cory & Rachel ). The 2 that were not working were driving the FLS' crazy. There is NO reason why these 2 non working managers ( Vicky & Cynthia ) could not have helped out
You know what cracks me up? Every club is forging signature to pass an audit. Ray wasent hitting golf clubs all day. Stop making excuses, things will never change that way. Stick to the real facts. Talk to the deli guy who has 10 people in line and is working alone. Doesnt get his break. Talk to the reciever, who has to unblock the carbord dumpster before he even starts to unload his trucks. Talk to fls, who never has a lunch because a manager is too lazy to stand on the frontline for a half hour. How about the meatcutter who has to cut meat, wrap it, pack it out, pull chicken out of the oven, package it, put a truck away, pack deli wall, and island cases. How about the produce guy who cant get his truck off the receiving dock because their is so much crap on it. What about the overnite crew, who works no less than a ten hour day. These are the people who should be bitching on this. These are the people, who make a club run. Not the managers, looking at lunch menue's at 10:00am.
Amen to that. Sounds like you've been to Club 13.
I think the rule to lock the trash & cardboard is ridiculous.
Only a handful of the clubs actually follow that ridiculous policy. There is no way to get into the compactors from the outside, so unless you want to dumpster dive after the compactors are picked up, there is no way to steal anything. The kicker to that policy is that they only need to be locked during the day. The night crew can discard any empty packages to conceal their theft.
"1. A GM from Mays Landing spent more time hitting golf balls at a local Country Club then in his own building. Everybody knew about it, and yet nothing was done about it."
You have some nerve saying that. Ray is a great friend, great manager. although he does suffer from a sub-par golf handicap. So, he needed to improve his game. he will always be my favorite manager. I have quit BJS to become his caddy, so there, nah-nah.
Ray A Great Manager...........
I know MANY people that would question that, yet everybody is entitled to their opinion
There is one thing that I'm sure anyone that knew Ray would agree to is that he is a great person... friendly and upbeat, so he happened to love golf... Ray was great to work for, and never said an unkind word about anyone. I wish he would come back. I have no idea why he left, but I hope he is doing well.
he left because rafat made him resign.
GEE, I wonder why ???????
Can I just ask why home office wants the clubs to stick to the rules and they override those same rules. I understand the member comes first, but the member is NOT always right. We tell the member one thing, and all they have to do is make a phone call and they get whatever they want. Meanwhile, the team members get cursed out, and get accused of holding a vendetta against the member. We look like idiots. It isn't fair that we tell someone in they can't return a christmas item 6 months after christmas or get a coupon that expired two weeks ago, and home office adds insult to injury by giving the member the item or the coupon, plus an apology on our behalf, and sometimes extra months on the membership. Then, the member comes back to our store and rubs it in that they got their way. On top of that, we probably already got cursed out by them and we get to relive it when all we are doing is what we are supposed to be doing. So why then oh why do we have rules?
They can't afford to lose their customer base. Too much competition out there.
hhtghththththth
club 52 rules
As a former BJ's employee who worked with Rich Nocerino, I can tell you that I thought he was a great person and manager. He knows the business well and I always considered him a go to source when I needed to know how to tackle a policy or procedure within the company. I don't know if he's still with the company but I saw the blogs and think some people are treating him and his club unfairly.
I have a question? Does anyone know how much Dept Managers are getting paid? I just got the Deli job in North Bergen and I'm in the middle of negotiations. Thanks for your help> And I hope I don't have the same problem most of you all had!
Some of you guys seem to think that Managers dont care about their team members at all, most of the time they do care about their team...there are thos efew exceptions. when Managers do what makes the member happy it is uaually because if they dont the member will call HO, and they will have to do it anyways...Alot of the times the managers dont feel very secure in there positions either, so they have to do what they have to do to save their own jobs too. They dont intentionally get team members fired (atleast most of them dont), they just know how the BJ's system works...
And yes there is a lack of training at BJ's. not just management but team members too! They should try being a new team member, that just got hired and put on a cash register...they expect us to know what the hell to do. I dont understand the GA state laws when it comes to Exempt and Resale items, I really wish that I WOULD HAVE BEEN TRAINED BETTER!
I was hired in 113 as a meat cutter and what I saw in 8 weeks made me head spin, As an experienced professional in the retail food service industry for over 20 years, I have experience as a manager and hourly worker.At 113 I witnessed everything from improper sanitation to ridiculously poor product storage and rotation.Everyone including the perishable manager refused to rotate product when stocking display cases. When questioned about this their reply was "it's ok , it will sell, it's busy". Ready to cook chickens were stored in the cutting room along with coarse ground hamburger trim. Both items were dangerously out of safe product storage temperatures. Daily cleanup routines did not include applying sanitizer as part of the 3 step cleaning process until I mentioned it to my department head. An improperly functioning rotisserie oven was used unsafely for a week before I brought it to the deli manager's attention. His response was that "it won't blow up...actually one did blow up in another club but it will be fine.." My department head was only visible working in the department an average of maybe an hour or two a day. The rest of her work day was spent chatting with the GM and other "managers" or hiding out in her "office" doing "paperwork". I have never seen such a blatant disregard for responsibility in all my years of work. In eight weeks of work I only saw my GM twice and the second time, I had to introduce myself because she didn't even know who I was!The inner circle of management covers each others' backs, resulting in nobody doing any work except the team members. Some team! For the record , I was terminated prior to my orientation period, so some may call me disgruntled. But honestly, my release was probably the best thing to happen to me as I could not abide by the work ethic of slacker management and the clear cut abuses I saw!
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