Tuesday, August 05, 2008

BJ's biggest problem....Management

Whether you work in Massachusettes, Maryland or anywhere in between, every BJ's worker we speak to shares a common issue...poor management. It seems as though if you're in the good graces of a DM, GM or any manager you can advance and do well at BJ's. If for some reason you are not a favorite of your local management than you will experience a loss of hours, a change in job descrition or an icreased workload...regardless of your seniority.

South Jersey seems especially hard hit by this problem. As one anonymous NJ worker put it
"I don't know if the powers that be are just clueless... Do they take this into account when coming up with the clubs' payroll or are they just keeping it at an unreachable goal" (posted 7/13/08)


Is the management just trained improperly or is this behavior encouraged by BJ's at the corporate level? Or are top managers so interested in keeping payroll down that they ask the impossible of workers? Either way there is clearly a problem at BJ's that runs from the top down!

Hopefully the company will take steps to address this issue...but you probably shouldn't hold your breath.

73 comments:

  1. As a FORMER BJ'S Manager, I realized that I would never get to be a GM because I did not play the game. Some of the BEST managers are NO LONGER
    employed with BJ'S, for a variety of reasons, and what you have today that call themselves managers would not last outside of BJ'S WORLD...

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  2. As a current manager, I just want you to know that some of us do try, and do care... we are not all villians, and heartless. I have worked for those kind of people with this company also, and I try every day not to be like that... it is a fight, when we get pushed against when we try to do the right thing for our people. The greatest gift they can give me is for those that work for me to tell me they are glad to see me every day, and that somehow me being there helps them somehow. If only all of us thought like that it would be a far better place... hopefully someday, until then, I do my best to take care of my peeps! ;) and as long as they care, thats all the accalade I need.
    Oh, and I have worked outside BJ's, and survived quite well, but I happen to love some of the people I work with, they make my day better, so I try to do the same.
    I do agree however that over the years we have lost some extremely good people, but also some bad eggs... so I guess you have to take both to even out, and hope we end up better in the end.
    take care everyone, I will continue to be positive.

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    Replies
    1. lol Are you kidding?! The employee turn over rate is ridiculous! People are neglected and given 5 jobs rather than the one they were HIRED FOR, as they can't hang onto employees or keep any positions filled. They do NOT hire full time and God Forbid you don't get a check; they give you NO HELP whatsoever and there is no way to contact PAYROLL!

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    2. lol Are you kidding?! The employee turn over rate is ridiculous! People are neglected and given 5 jobs rather than the one they were HIRED FOR, as they can't hang onto employees or keep any positions filled. They do NOT hire full time and God Forbid you don't get a check; they give you NO HELP whatsoever and there is no way to contact PAYROLL!

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  3. I THINK THAT RICH NOCERINO IS THE BEST GM THAT EVER WORKED FOR OUR CHAIN. I. SORRY, I MEAN "HE" WORKS VERY HARD AND MAKES SURE ALL HIS EMPLOYEES ARE HAPPY AND WILL BEND OVER BACKWARDS TO ACCOMMODATE MY, I MEAN HIS EMPLOYEES. THEY'RE LUCKY TO HAVE ME. I MEAN HIM. AND I KNOW THAT OTHER CLUBS ARE JEALOUS OF MY DREAM TEAM OF MANAGERS. HIS TEAM I MEAN. HOW CAN YOU COMPETE WITH CATHY, ANITA, CINDY, VICKI AND RACHEL. IT'S NOT LIKE THEY'RE COMPLETELY USELESS. THEY ARE MASTERS OF LOOKING BUSY. MAYNE LAURA SEN WILL COME DOWN TO MY CLUB AND SEE HOW GREAT IT IS FOR HERSELF. OUR CLUB I MEAN.

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  4. No wonder why 13 is such a mess. With employees like you who can't put a coherent ( which means logical ) sentence together, I would hate to see your work ethic....

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  5. :)... just to clear up... I am the "current manager" in the other post.. and I'm not Rich.. lol.. im a girl! but it's a shame that some people in the other club are that disgruntled that they would bash everyone there... it really does make me sad.
    But there is hope.. all of Jersey ain't so bad...
    good luck guys!

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  6. All of Jersey is bad. If you go to the central Jersey clubs, they are ten times worse than club 13. Come on Laura, come to Jersey and see what's going on here. I dare you.

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  7. BJ'S has lost MANY more "extremely good" people ( hourly & management) than "bad eggs". Most ( NOT ALL ) of the management that are left are "heartless villains ", doing just enough to keep their jobs. Corporate has NO idea what is happening, all they are concerned with is the bottom line, which effects the hourlies more than the management. Many problems get hidden from corporate, thus they
    ( Corporate ) have NO IDEA what is going on. Should that surprise you?

    I could compose for hours about the
    incidents I witnessed at many of the Clubs I worked or helped out at. Company policy and procedure was tossed out the window and it was business as usual with a don't tell policy. What corporate should do is contact former employees (hourlies and management) to find out the what REALLY happens at the clubs.

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  8. The problem is, Management goes by their own rules and does not follow the "official" home office rules. They make their own up. This is not right. Home Office should make the rules and implement them chain wide. I work in a north Jersey club and its ridiculous the way some managers abuse their power. They think they are God's gift to the world. Sen has no idea what the Gm's and other management does.

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  9. "What corporate should do is contact former employees (hourlies and management) to find out the what REALLY happens at the clubs."


    This is one of the best ideas ever mentioned on this site.

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  10. Most GM's are puppets, and the regionals are pulling their strings. If you have any difference of opionions from your regional, you are labeled. Once you are labeled, you might as well find another job.

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  11. I remember the days when...

    1. A GM from Mays Landing spent more time hitting golf balls at a local Country Club then in his own building. Everybody knew about it, and yet nothing was done about it.

    2. A Operations Manager from Hamilton would forge customers initials on invoices for recently purchased tires just to pass an audit.

    3. How SELECT clubs EXCEEDED allowable inventory loss and it was " worked out "

    4. Paperwork for transfers to other clubs got 'LOST'

    There are too many incidents to list...

    Hey Corporate...
    Create a site, and post it here so that you can speak with former employees. I would love to speak with them

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  12. Thanks, I'm glad you liked my
    "best idea". Now lets see if they do it

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  13. I was at 13 recently, and of the 4 managers on duty, only 2 were actually working ( Cory & Rachel ). The 2 that were not working were driving the FLS' crazy. There is NO reason why these 2 non working managers ( Vicky & Cynthia ) could not have helped out

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  14. You know what cracks me up? Every club is forging signature to pass an audit. Ray wasent hitting golf clubs all day. Stop making excuses, things will never change that way. Stick to the real facts. Talk to the deli guy who has 10 people in line and is working alone. Doesnt get his break. Talk to the reciever, who has to unblock the carbord dumpster before he even starts to unload his trucks. Talk to fls, who never has a lunch because a manager is too lazy to stand on the frontline for a half hour. How about the meatcutter who has to cut meat, wrap it, pack it out, pull chicken out of the oven, package it, put a truck away, pack deli wall, and island cases. How about the produce guy who cant get his truck off the receiving dock because their is so much crap on it. What about the overnite crew, who works no less than a ten hour day. These are the people who should be bitching on this. These are the people, who make a club run. Not the managers, looking at lunch menue's at 10:00am.

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  15. Amen to that. Sounds like you've been to Club 13.

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  16. I think the rule to lock the trash & cardboard is ridiculous.

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  17. Only a handful of the clubs actually follow that ridiculous policy. There is no way to get into the compactors from the outside, so unless you want to dumpster dive after the compactors are picked up, there is no way to steal anything. The kicker to that policy is that they only need to be locked during the day. The night crew can discard any empty packages to conceal their theft.

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  18. "1. A GM from Mays Landing spent more time hitting golf balls at a local Country Club then in his own building. Everybody knew about it, and yet nothing was done about it."

    You have some nerve saying that. Ray is a great friend, great manager. although he does suffer from a sub-par golf handicap. So, he needed to improve his game. he will always be my favorite manager. I have quit BJS to become his caddy, so there, nah-nah.

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  19. Ray A Great Manager...........
    I know MANY people that would question that, yet everybody is entitled to their opinion

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  20. There is one thing that I'm sure anyone that knew Ray would agree to is that he is a great person... friendly and upbeat, so he happened to love golf... Ray was great to work for, and never said an unkind word about anyone. I wish he would come back. I have no idea why he left, but I hope he is doing well.

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  21. he left because rafat made him resign.

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  22. GEE, I wonder why ???????

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  23. Can I just ask why home office wants the clubs to stick to the rules and they override those same rules. I understand the member comes first, but the member is NOT always right. We tell the member one thing, and all they have to do is make a phone call and they get whatever they want. Meanwhile, the team members get cursed out, and get accused of holding a vendetta against the member. We look like idiots. It isn't fair that we tell someone in they can't return a christmas item 6 months after christmas or get a coupon that expired two weeks ago, and home office adds insult to injury by giving the member the item or the coupon, plus an apology on our behalf, and sometimes extra months on the membership. Then, the member comes back to our store and rubs it in that they got their way. On top of that, we probably already got cursed out by them and we get to relive it when all we are doing is what we are supposed to be doing. So why then oh why do we have rules?

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  24. They can't afford to lose their customer base. Too much competition out there.

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  25. hhtghththththth

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  26. club 52 rules

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  27. As a former BJ's employee who worked with Rich Nocerino, I can tell you that I thought he was a great person and manager. He knows the business well and I always considered him a go to source when I needed to know how to tackle a policy or procedure within the company. I don't know if he's still with the company but I saw the blogs and think some people are treating him and his club unfairly.

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    Replies
    1. Nope he's no longer working with bj's. His last position was a gm in 141 at Hamilton

      Delete
  28. I have a question? Does anyone know how much Dept Managers are getting paid? I just got the Deli job in North Bergen and I'm in the middle of negotiations. Thanks for your help> And I hope I don't have the same problem most of you all had!

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  29. Some of you guys seem to think that Managers dont care about their team members at all, most of the time they do care about their team...there are thos efew exceptions. when Managers do what makes the member happy it is uaually because if they dont the member will call HO, and they will have to do it anyways...Alot of the times the managers dont feel very secure in there positions either, so they have to do what they have to do to save their own jobs too. They dont intentionally get team members fired (atleast most of them dont), they just know how the BJ's system works...

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  30. And yes there is a lack of training at BJ's. not just management but team members too! They should try being a new team member, that just got hired and put on a cash register...they expect us to know what the hell to do. I dont understand the GA state laws when it comes to Exempt and Resale items, I really wish that I WOULD HAVE BEEN TRAINED BETTER!

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  31. I was hired in 113 as a meat cutter and what I saw in 8 weeks made me head spin, As an experienced professional in the retail food service industry for over 20 years, I have experience as a manager and hourly worker.At 113 I witnessed everything from improper sanitation to ridiculously poor product storage and rotation.Everyone including the perishable manager refused to rotate product when stocking display cases. When questioned about this their reply was "it's ok , it will sell, it's busy". Ready to cook chickens were stored in the cutting room along with coarse ground hamburger trim. Both items were dangerously out of safe product storage temperatures. Daily cleanup routines did not include applying sanitizer as part of the 3 step cleaning process until I mentioned it to my department head. An improperly functioning rotisserie oven was used unsafely for a week before I brought it to the deli manager's attention. His response was that "it won't blow up...actually one did blow up in another club but it will be fine.." My department head was only visible working in the department an average of maybe an hour or two a day. The rest of her work day was spent chatting with the GM and other "managers" or hiding out in her "office" doing "paperwork". I have never seen such a blatant disregard for responsibility in all my years of work. In eight weeks of work I only saw my GM twice and the second time, I had to introduce myself because she didn't even know who I was!The inner circle of management covers each others' backs, resulting in nobody doing any work except the team members. Some team! For the record , I was terminated prior to my orientation period, so some may call me disgruntled. But honestly, my release was probably the best thing to happen to me as I could not abide by the work ethic of slacker management and the clear cut abuses I saw!

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  32. I also worked for BJ'S and recieved, what I call abuse. The inner circle of upper management, sure will cover each other, so don't use "open door policy", that will just get your management staff pissed off at you. The whole team member deal, another bunch of bull. BJ'S may have good products such as meats, etc., but they are TERRIBLE PLACE TO WORK for.......

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  33. transfered from massachusetts left a wonderful G. M. initials B. S. to Fla. worst thing I could have done club 128 is a joke. this place is a soap opera.Everyone talks to you like they're your friend, then before you now it there talking about you. I know there are rules to follow but when your talked down to by the G.M. in front of people it's humiliating.

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  34. My GM is a good leader. So far, the job that has been done by GM is really impressed me. He really did his job very well, so that many employees are being motivated to follow his attitude like discipline, responsibility, and others.

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  35. I work for BJS for 11 year we work for a GREAT company, the company is not the problem is management we have our internal issues but have to follow policy,procedures in some commen sense in take care our position as Manager

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  36. They are not honest in telling you what starting pay rate is and management seen to have no clue what they are doing. It will catch up, they will not survive this competitive world! Liars!!

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  37. I have worked for Bjs for 19 years now and working for CLUB 033 has been an good experience minus the corruption going on in member services with employees such as JIRRA HAILE that scans her membership card so she can get more rewards or when she pockets stuff from lost and found. NO one in the stores will say anything because JIRRA HAILE sucks up to all the managers asses even though Corporate has told the store to fire her on 3 separate occasions, but JIRRA can't get fired because she is Debbie little bitch!!!!! Not to mention that JIRRA was fired from her other job for stealing and now she has been stealing from this job for years and everyone at Club 033 has had enough. After checking what she spent last year which was over $25,000 which is impossible to spend that much because she doesn't even make that much a year and there is no way someone spends that much without committing some type of fraudulent purchases. Besides JIRRA HAILE there is also another thief that stole thousands from the cash office and uses fraudulent coupons such as taking the $5 water jug vouchers and paying for merchandise, but she won't get fired because she is having an affair with the GM. Which is not fair for any of the employees because the management team have their own little circle that have each others backs and that's all they care about. This has been my store for 19 years and I care for my store because we are all here to prosper and make the Club money not here to scan our memberships for customers so I can get more rewards or steal from the cash office and do whatever I want because I'm sleeping with the GM.

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    Replies
    1. Who ever this person is you need to get a life and stop bashing people. You can't even get your own information right. The team at 33 I think have been treated very well by the GM he care about people and their families. But unfortunately assholes like this person make regular team members and managers job difficult. Obviously this person was not employed at 33 when Jen and her management team was in charge or maybe it wasn't a problem for you?????? Bottom line 33 is an awesome club to work for most of the management personnel is easy to speak to. This person sound like a VERY disgruntled employee without a back bone who choose to hide behind a blog. I am a firm believer of if you have something to say stop being a punk and just say it......get a life!!!

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  38. I worked for BJ's in the Natick, MA Home Office and glad I have finally decided to leave. Senior Management needs to pull their heads out of their butts..Who decides to place non industry experience personnel in SVP Management Roles....Loss Prevention now has Logistics, Logistics has I.T., FInance has Merchandising... Best thing they could do, is get rid of the old timers, and kiss ass Management and get fresh blood... Hey BJ's, grab your knees, bend over and kiss your Company good-bye...

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  39. How much does a loss prevention manager make in monroe bj's or in poughkeepsie?
    Ty in advance.

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  40. At club 160 on long island New York watch out for 2 employees names danelle and anil

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  41. BJ's is a joke, I have only been working there for a few months and I already hate it. I didnt know until now that the whole inner circle thing among the managers and some of the employees exist in other clubs. Home Office needs to create some rules and regulations to help prevent employees from being neglected and belittled because they're not close to their managers or hang out with their managers outside of work.

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  43. Try working at the weymouth club. All the fat bullshit disrespectful managers who where at 113 in plymouth now work here. What a joke hate the place nobodys happy and there is nothing anyone can do about the bullshit. Lost a lot of workers and they never replace.

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  44. Try working for a Management team, if we can call it that, at Club 167 Warrington, PA. Majority of the managers do not have a clue how to perform their job. These so called managers are nothing but disrespectful, ignorant, unprofessional and incoherent. Instead of giving any type of positive feedback or any compliments, it all pertains to the other side of the fence. All the negative comments and backlash for not performing the job to their standards. They chastise your every move. Pathetic company.

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  45. I worked at Club 167, we have a Verizon kiosk in the store and the representative of Verizon was locked in the store until after store hours. All managers were gone and the store's alert was set of. Of course the alert went off and the alert company never called to see what the issue was. A night crew member arrived and saw this Verizon rep still in the store. How does this happen? A lazy manager who clearly doesn't know how to make sure to check the club before leaving. Embarrassing if you ask me.

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  46. Wayne Simone, Wendy Preston and many others. Wayne has a bad case of bipolar and split personality disorder. He contradicts myself on a regular basis telling you to do something one way to just come back a few days later telling you to do it the old way. Wendy has never done any genre of physical labor. On top of that she has huge attitude problem or maybe she is on the rag 24/7. Talk about PMS.

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  47. I work days at BJ's Club 167 and I can tell you from hearing through the grape vine that this Overnight Specialist named Matt M does the bare minimum of job. From what I hear he rides his forklift into the ground and doesn't assist any of the ticketers with anything. He clearly does not like getting his hands dirty from what it sounds like.

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  48. I remember when I worked for BJ's Club 167 years ago... Bob Welsh was GM at the time... We had a few barbecues because the club had money from a no accident quarter. The hamburgers, hotdogs, chicken and steaks were absolutely delicious. It doesn't sound like this particular club does not have any events like a barbecue anymore.

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  49. Since the last few post have pertained to Club 167, I will say I do find it a bit ridiculous and some what funny that the Produce department only has one guy. He happens to be the supervisor of the department, but has no helpers. I believe the department is micro managed by the GM. I think the produce supervisor knows his role and duties when it comes to working that specified area. It seems to me that the smallest problems exceed the bigger picture. Bizarre.

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  50. I used to enjoy going to work at club 167. Since the management change to GM Wayne Simone, now I dread having to go to work. We are constantly micro managed under Waynes World. Nights are rough enough to deal with getting an entire Club ready for the next day, just to be treated like kindergarten children. Most night there are only 3 ticketers instead of a full night crew. At this point, we are kept from doing our jobs to its entirety due to BS. Management now lock up the clothing cage so that simple items like hangers are unaccessable to overnight crew. The symbals that are needed to do the signage, check stock and code changes are also locked away. How can you expect to us to do our jobs when you remove the tools that are needed? I have had the unfortunate priviledge of personally being screamed at by Wayne on muliple occasions, of which I had no control over the issues. If your not a favorite or "pet" that has coffee or hot chocolate brought in for you by management then you already know your time there will be minimal.
    As far as making a complaint, Jen Lynch with HR is and always will be for the GM, so it is pointless, unless you file a Formal grievance.
    Matt M. one of the overnight specialists, sits on his forklift most of the night and delegates some of his duties to ticketers so that he has time to chat, then every morning takes credit for the work. Pallet counts don't mean anything because he erases and reduces counts of ticketers and adds them to his own.
    Waynes World will be the downfall of Club 167.

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  51. I have worked for BJ's for over a decade. Yes, I know I am crazy for staying with a company like this one for so long. (I have my reasons.) Any how this guy Matt who thinks he runs shit decides to take upon himself to do other peoples' work including mine. He acts like he is a saint and is always doing what the boss tells him. No reality he does basically nothing until 6 am. That is when he acts like he is pulling his weight. Duping all managers into thinking his work ethic is like this all night, which isn't the case by any means. On top of that he will open the back door to let me in and as soon as I step foot in the club, he is arguing with me stirring the pot. Matt thinks he is on top of the world. He is always right about all topics in his mind. It is disgusting and I'm quite frankly sick and tire of his nonsense.

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  52. I worked for BJ's Club 167. Let me tell you a few things. One, all the managers at BJ's are not managers. Correcting people for not doing their job is allowed, but nitpicking shouldn't be condoned. Two, every last manager that works there is completely ignorant. I went a whole six weeks without any manager saying boo to me including the GM. Speaking of the GM, this man made a claim that all overnight workers had to fill out a bid form and then proceed with an interview. The kicker to all this was that the GM never had the interviews and most likely never glanced at the bid forms. Two months later he asked us to fill out those same bid forms again. I have never seen the antics in any other job and environment. There is a ton of antipathy between managers and workers and vice versa. Such shenanigans.
    P.S. If you are not a brown noser or yes person... You will not get very far. No advancement whatsoever even if your credentials speak volumes.

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  53. At BJ's Wholesale, when first hired you receive a handbook of rules, regulations and policy of what the company demands. Some of the policies are no favorites... treat all people equal and fair... And no sexual relations between managers and the basic worker. Well that does not apply at Club 167 because you have a manager named Mike Henry whom is dating a girl named Jillian. Not only are they dating, but living together. The humorous element to this all is that she sleeps around with majority of the guys at this particular club. On the other hand Mike should be punished for violating the BJ's handbook.

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  54. This guy Wayne Simone expects everyone in the store to give a little bit of their paycheck to a charity. I don't recall what type of charity this is, but at a morning meeting he was so focused on having everyone give a small portion of their paycheck to this BJ's charity. When some individuals don't get the full time hours that were promised to them during the hiring period, why would I amongst others give anything. Wayne must feel like he is a martyr because he gives a little something to this charity. When you make that kind of salary after two decades, I hope you can pony up a few dollars. Douchebag!

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  55. I use to work at BJs 167 awhile ago. People complaining about all this issues have a right to, but realize this much... Nothing will be done to these managers. When I was working there Wendy B was caught in the L.P. Office with this night worker Ron. Were they doing the dirty? No one knows. But from what I was told by numerous people they came out of that room looking very suspicious. Some how I was canned for that incident amongst other things. I never saw eye to eye with S. Sowers. The point that I am making is that Wendy should have been fired too.

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  56. BJ's Club 167 overnight shift.... I worked there for a few months and came to the realization that the people that do work hard don't get realized. Those who don't even attempt doing any work seem to always get the spotlight, whether or not it is positive or negative. Remember, I was only there for a few months, but what I do recall is that this guy in the freezer would have three or four outbursts in a single night. He always complained about something. I don't know what he was complaining about, but it was deja vu on almost every night. Another person called out half of the time during his first three months. Well it felt like he did. How in the world did he keep his job?

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  57. I worked at BJ's Wholesale Club/Company for a decade. I see all this comments that pertain to unfair treatment and unequal opportunity. I will not state what Club number and location I worked at, but it is still all the same. It is very simple to comprehend. People that are willing to have no backbone, never argue about a single thing, always say yes and be worked like a rented mule, you will most likely always have a place at BJ's, no matter how hard you work or don't work. Favorites are preferred at BJ's. Don't even try reading the handbook because many of the managers and most importantly the GMs that take the place of others have their own policies to follow. Some don't have anything to do with what the handbook states. Taking your problems to Regional HR Managers don't help out your cause either. They stand up for every manager. It is one big family and we are the ones that get chewed out for doing the grunt/dirty work. Seniority doesn't make a difference why it applies to moving up with the company and applying for more responsible/important positions.

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  58. When it applies**

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  59. Too many chiefs, not enough indians. Everyone has a say for what works and what doesn't. A union needs to be company wide.

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  60. Club 67 is currently a mess also. Freezer food is being left out for hours while it is packed out. Dairy is the same. Wanna buy produce, it sat near the dumpster for most of the night. One guy that seems to have been working there forever does nothing but trash talks everyone that is not standing there. One guy works very hard all day but everyone trash talks him like he does nothing. One game seems to happen to everyone. They pay you less than they should and then you have to fight to get the rest. I have heard two people talking about this. Sometimes you get a raise, and it never appears. If you complain, you vanish into the unemployment void. Something needs to change in the company and fast. It looks like this company has been doing this at every store for years by the look at the comments here.

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  61. I'm currently n employee at bjs n from my understanding wit this new CEO he's cutting positions and making people that are full time part time without any warning and I think it's wrong especially if you depend on the full time pay....

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  63. It is all about the smaller picture. None of the managers look at the big picture. Minor concerns overtake the major ones. I overheard a conversation between an employee and manager, the employee was stating the argument pertaining to wanting the shelves to be packed out or sweeping out the cold boxes. Doesn't seem like any appreciation or complements are given to hard nose workers. It is a shame.

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  64. I just quit bjs I was an overnight manager but it sucked they expect you to do what 5 people would do they don't care about you they wanna see their best people bleeding on the floor that's why I quit

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  65. Why do you allow Bad GMs remain with Bjs. WAYNE Simone is the worst GM.he abuses all of his employees unless your one of his pets.Every club he has worked in all the employees say the same thing about him, and yet you still choose to keep him.you all need to have your heads examed

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  66. Why do you allow Bad GMs remain with Bjs. WAYNE Simone is the worst GM.he abuses all of his employees unless your one of his pets.Every club he has worked in all the employees say the same thing about him, and yet you still choose to keep him.you all need to have your heads examed

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  67. I have one manager that his saying was "we are not Walmart" and after working for Bjs for like close to 7 years now.....I can not see a difference

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  68. Club 210
    THey hire folks that do not show up and then put a load on folks that are there. Audrey is the worse. So many customer complaints from customers who are told to use self check out. Audrey needs to learn public relations policy.

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